Program for improving soft skills of local government employees

The development of a soft training package is aimed at taking action to broadly involve residents in the process of co-governing the city, tailoring services to the needs of residents and improving the availability of services and communication with residents. The training package planned for implementation is also a response to the diagnosed deficit regarding the limited competences of local government staff in the field of human resources management, strategic management, data analysis and drawing conclusions, improving the quality of cooperation within the office, as well as activities aimed at improving the quality of customer service. The implemented projects are aimed at improving institutional efficiency, mainly by improving the qualifications, knowledge and skills of local government employees.

The scope of tasks under the project will include, among others:

1. Customer satisfaction surveys regarding the way services are provided by local government employees;
2. Organizing and conducting training in the field of "Creative thinking and creative problem solving" for 30 employees;
3. Organizing and conducting training in the field of "Cooperation and communication in a team" for 30 employees;
4. Organizing and conducting training in the field of "Professional customer service" for 30 employees;
5. Organizing and conducting training in the field of "Stress and emotion management" for 30 employees;
6. Organizing and conducting training in the field of "Effective time management and work organization" for 30 employees;
7. Developing a multimedia form of selected training as part of the training.

The project touches on communication issues, including communication and service for people with special needs. In the case of traditional studies as part of the project "Program for improving soft skills of local government employees", the content prepared, published and made available to the public as part of the implementation of this project will be prepared so that their interpretation does not constitute barriers to various types of software supporting people with special needs. The implementation of the project allows for an increase in the availability of services for all residents, including groups with special needs and those at risk of social exclusion, and is consistent with the assumptions of the Accessibility Plus Program 2018-2025. The project will be implemented taking into account the Annex. No. 2. Accessibility standards for cohesion policy 2014-2020 to the Guidelines for the implementation of the principle of equal opportunities and non-discrimination, including accessibility for people with disabilities and the principle of equal opportunities for women and men under EU funds for 2014-2020. The project takes into account digital, information, promotion and training standards primarily through:

• compliance with the WCAG 2.1 standard;
• materials in an easy-to-read language or other alternative versions (e.g. audio, drawings, symbols, infographics) for people who do not communicate fluently due to cognitive difficulties;
• all training organized as part of the implementation of the project will be conducted in a place without architectural barriers, important information will be distributed (or redistributed) in a form enabling its reception by all interested parties. Training, courses, and equipping staff with knowledge and tools of institutions and organizations operating in the field of professional and social activation of disabled people will be organized in a way that allows all employees substantively related to the process to be included in the work and training, regardless of their individual limitations.

Training supplemented with a remote learning session using ICT systems will meet all digital accessibility standards provided for by other legal regulations in force both in the EU and in Poland, including:

• the United Nations Convention on the Rights of Persons with Disabilities signed in New York on December 13, 2006;
• Regulation of the Council of Ministers of April 12, 2012 on the National Interoperability Framework, minimum requirements for public registers and exchange of information in electronic form and minimum requirements for IT systems;
• Act of April 4, 2019 on the digital accessibility of websites and mobile applications of public entities.